What is the price of your service?
Every job is different which is why I do not publish a price list. Please do not hesitate to get in touch by using the contact form and I will provide you with an accurate quote once I have seen the your requirements.
Do you have Terms and Conditions?
You can read or download a copy of my terms and conditions below:
What is your complaints policy?
I always endeavour to provide the best service, however, on rare occasions there may be
times where a customer may not be completely satisfied.
To ensure that I can can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards that I aim to achieve. Please contact me straight away with any concerns either by phone or email.
Business Complaint Procedure
On receipt of your complaint, I will aim to respond within 5 days.
I will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event that I am unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where I cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to me; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative
Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.